Terms of Service

Last updated: January 17, 2024 11:00 AM

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the rollinsdogtraining.com website (the “Website”) operated by Rollins Family Dog Training, a company in Maryland, United States (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Scheduling, Rescheduling, and Cancellation

All appointments must be made at least 24 hours in advance.

Cancellations and rescheduling must be done 48 hours in advance.

Full refunds can be made 48 hours prior to time of first lesson.

Our Guarantees

Risk Free Money Back Guarantee

Scope

This Risk Free Money Back Guarantee applies to the Initial Discovery Session only. Our goal is to ensure that you receive value from our services and feel confident in our ability to meet your dog training needs.

Eligibility

To be eligible for the Guarantee, you must have purchased and participated in an Initial Discovery Session with one of our trainers. The Guarantee does not apply to any subsequent training sessions or packages.

Refund Request

If you feel that you did not receive value from your Initial Discovery Session, you must immediately submit a written request for a refund to our company within 24 hours of the session. The request should include your name, contact information, the date of the session, and a brief explanation of why you feel you did not receive value.

Refund Process

Upon receiving your refund request, we will review the details and determine whether a refund is warranted. If approved, we will issue a refund for the full amount of the Initial Discovery Session fee to the original payment method within fourteen (14) days of receiving your request.

Limitation

The Guarantee is limited to the cost of the Initial Discovery Session and does not cover any additional services or products purchased.

Amendments

We reserve the right to amend, modify, or discontinue the Guarantee at any time without prior notice. However, any changes made to the Guarantee will not affect your existing bookings made under the Guarantee.

Price Lock Guarantee

Eligibility

To be eligible for the “Price Lock Guarantee”, you must have made your first contact with us either through our Website contact form, our official email address, or our official scheduling application.

Duration

The Guarantee is valid for a period of 6 months from the date of your first contact with us. The rates provided during this initial contact will be honored for any sessions booked within this 6-month period.

Applicability

The Guarantee applies only to the specific services and rates quoted during your initial contact with us. Different rates apply to different services. Any changes or upgrades in the services may result in a change in the applicable rates, and the Guarantee will not apply to such changes or upgrades.

Reservation and Payment

To secure the rates offered under the Guarantee, you must purchase at least one lesson or consultation.

Cancellation and Rescheduling

If you need to cancel or reschedule a session booked under the Guarantee, you must notify us as per our standard cancellation and rescheduling policies. The Guarantee will continue to apply to any rescheduled sessions within the 6-month period, provided that the rescheduling meets the requirements of our cancellation and rescheduling policies.

Non-Transferability

The Guarantee is non-transferable and may not be applied to bookings made on behalf of another person or entity.

Amendments

100% Positive Reinforcement Guarantee

Scope

This 100% Positive Reinforcement Guarantee applies to all dog training services provided by our company. We commit to using only force-free training methods in our dog training practice to ensure the well-being and safety of your dog. We will endeavor to create as safe an environment as possible for the training of your dog and will offer only sound, safe, and responsible training and instructions.

Force-Free Training Methods

Force-free training methods refer to techniques that do not involve the use of physical force, pain, fear, or intimidation. Our trainers are trained and experienced in utilizing positive reinforcement, humane management, and scientifically supported methods to train dogs effectively and humanely.

Reporting Concerns

If you feel that any training method employed during a session involves the use of force, please inform your trainer immediately. Your trainer will discuss your concerns and provide an explanation of the techniques being used.

Adjustments to Training Procedures

After consultation with your trainer, if you still believe that a training method used involves force, we will make appropriate adjustments to the training procedures, as determined by us, to address your concerns. Our priority is to ensure the well-being of your dog and your satisfaction with our services.

Limitation of Liability

While we strive to provide the highest quality force-free training methods, we cannot guarantee specific outcomes for individual dogs, as each dog’s temperament, history, and learning abilities vary. Our liability is limited to the cost of the training services provided. We will only be responsible for any acts, omissions, or errors to the extent of our insurance coverage.

Amendments

Indemnification

By taking lessons with us, you agree to only use techniques and practices that have been advised or condoned by our instruction through the entire duration of working together both during and outside of classes.

We reserve the right to prematurely terminate our contract without refund should you use any training tools or techniques not approved of by our instructor.

You are responsible for the inherent risks of owning a dog, including but not limited to the risk of dog bites to ourself or others, consequently, you are and will remain responsible for the actions of your dog at all times and agree to indemnify and hold us harmless of any and all claims of injury, expense, costs, or damages caused by your dog. You understand that the recommendation of any other product or service is not a guarantee of our satisfaction with that product or service.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

Impersonating or attempting to impersonate Rollins Family Dog Training or its employees, representatives, subsidiaries or divisions;
Misrepresenting your identity or affiliation with any person or entity;
Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
Otherwise attempting to interfere with the proper working of the Website;
Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL ROLLINS FAMILY DOG TRAINING BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF ROLLINS FAMILY DOG TRAINING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are copyrighted by Rollins Family Dog Training or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Rollins Family Dog Training and are either registered trademarks, trademarks or otherwise protected intellectual property of Rollins Family Dog Training or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact us.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights – DMCA.” Your notice to us must include the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
Your name, email, address and telephone number; and
A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

Governing law, severability, dispute resolution and venue

These Terms shall be governed and construed in accordance with the laws of the state of Maryland, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Montgomery County, Maryland.

YOU AND ROLLINS FAMILY DOG TRAINING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.

Questions

If you have any questions about our Terms of Service, please contact us.